FIRM NAME: ARVAL UK LIMITED
Group: BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 01 July 2024 to 31 December 2024
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire, Omoda & Jaecoo Contract Hire, MG Fleet Solutions, BYD Lease
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Credit Related | 16 complaints per 1000 regulated accounts | 916 | 1043 | N/A | N/A | 70% | N/A |