Driver support
If you have a My Arval account to view your invoices or manage your fleet, you can access further information and support at any time.
Protect yourself from scams
The FCA recently issued a warning that scammers are pretending to be car finance lenders to obtain personal information. These organised criminal groups or individuals are falsely claiming they can check if you are owed compensation and offer to run a check using your personal information including name, address, date of birth and bank details.
It's important to remember:
- There's no car finance compensation scheme in place yet.
- Car finance lenders are not yet contacting customers about compensation.
How to protect yourself:
- If you receive a call like this, hang up immediately and do not share any information.
- Report scam calls and texts to Ofcom by forwarding them to 7726. More information on how to do this is available on Ofcom’s website.
- Refer to the FCA protect yourself from scams page for more information.
You can find out more about Motor Finance Commission Complaints or, if you would like to contact us to discuss any commission that may have been attached to your lease agreement, you can use our web complaint form.
Book a service, MOT or repair
Time for a service, MOT or repair?
You are responsible for servicing and maintaining your Arval vehicle in accordance with the manufacturer and Government guidelines. But we know life is busy, so we’ve made it simple to book a service, MOT or repair appointment for your vehicle online.
In case of emergency
Had an accident or broken down?
We know it can be stressful when something goes wrong, so we’re here to help. Make sure you’re in a safe place, and find out more about what to do and who to contact if you’ve broken down or been involved in an accident.