Book a service, MOT or repair
Book a service, MOT or repair appointment for your vehicle, online.
Driver support
If you have a My Arval account to view your invoices or manage your fleet, you can access further information and support at any time.
Left column
Book a service, MOT or repair
Time for a service, MOT or repair?
You are responsible for servicing and maintaining your Arval vehicle in accordance with the manufacturer and Government guidelines. But we know life is busy, so we’ve made it simple to book a service, MOT or repair appointment for your vehicle online.
Right column
In case of emergency
Had an accident or broken down?
We know it can be stressful when something goes wrong, so we’re here to help. Make sure you’re in a safe place, and find out more about what to do and who to contact if you’ve broken down or been involved in an accident.
Online services
Travel documents
Order an overseas pack, which includes the essential VE103 document, at least 5 days before travel.
Permits and letters
Request a letter of authority for congestion charge discount, impounded-vehicle release, replacement items, or a parking permit.
Ordered a vehicle?
If you’ve ordered a vehicle, you can use this form to request an update on your delivery date or cancel your order.
Make a complaint
If we haven’t lived up to your expectations, please get in touch so we can try to make things right.
Early termination
Find out more about returning your vehicle early and request a quote online.
Vehicle collection request
Select your preferred collection date and submit the form. Please provide 5 working days’ notice. We are unable to collect at the weekend.
Information and advice
Managing your contract FAQs
Answers to questions about contracts, queries, and everything in between.
Money worries
Is money worrying you? Find out how we can help if you’re experiencing financial difficulties or a change in circumstances.
Maintenance FAQs
Find out the answers to some of our most frequently asked questions about servicing, maintenance and faulty vehicles.
In case of emergency
Had an accident or broken down? Here's everything you need to know.
Arval Total Care FAQs
Discover answers to the most common questions we’re asked about our insured leased vehicle product.
Electric Vehicle (EV) FAQs
Information and advice about driving and running an electric vehicle.
Fines
For more information about what happens if you receive a fine, Penalty Charge Notice or Intended Prosecution.
Additional support
Find out what to do if illness or injury, medical conditions, home life or financial worries mean you need some extra support.
Vehicle issues
Here’s what you need to do if your vehicle has been written off or stolen.
At the end of the contract
End of contract FAQs
Common questions and answers about what happens at the end of your contract.
Returning your vehicle
Find out everything you need to do before returning the vehicle to us, including acceptable vehicle condition.
Buying your vehicle
You, or someone you know, could have the option to buy the vehicle.
Keeping your vehicle
If you’re still happy with your vehicle as you approach the end of your contract, you may be able to keep it for longer.