Solutions and services: Maintenance Package
Protect your business from unexpected repair bills
Our maintenance package ensures that your vehicles are properly maintained, helping you to avoid unplanned downtime. And if you do break down, you will have access to a fully inclusive breakdown package. Our technical experts will validate and authorise all repairs to make sure that your vehicles are in great condition throughout the lease.
Our Maintenance Package includes:
Routine servicing
Maintenance and repairs
Premium tyres*
Batteries
Breakdown
Exhausts
Any worn items
Services that are chargeable
These charges will be billed directly to you via a vehicle services invoice if you ask us to do the work.
Glass/windscreens
(although we can replace these at a competitive price)
Accident damage
Driver neglect**
Damage and replacement as a result of neglect
*Arval has a “Fair Play” policy on car tyres. This means that damaged tyres will be replaced inside the maintenance budget. Replacements on commercial vehicles or in the event of abuse, neglect, theft or vandalism will be recharged at a percentage based on the tread remaining.
**for example, not filling up oil in the vehicle.
Benefits of taking our Maintenance Package
Breakdown
The breakdown cover provided within this package will assist you at home, at the roadside or wherever you need it. Vehicles are fixed on 8 out of 10 occasions at the location, but if this isn’t possible, your vehicle will be recovered. You will be taken home, you can have your onward travel covered, or you can receive a rental vehicle for 48 hours included within this scheme. This means that you will never be stranded.
Service booking
We can also provide service booking online, or via our call centre, to ensure that your car is allocated to a suitable and reputable repairer for the work required and in the timeliest manner.
Technical support
Our Technical team combine years of expertise with a specially selected network of garages to effectively manage the maintenance requirements of your fleet. If you ever have a problem, they will manage it to ensure a fast and efficient resolution.
A good option for vans
If you operate vans, our additional Downtime Management service can help to get your vehicles back on the road more quickly. We know the impact that downtime can have on your business and will proactively chase progress on repairs, fast-track authorisations and source parts in the shortest time possible.
Frequently asked questions
Within the Arval Maintenance package, we cover all routine work required during the vehicle’s contract term (this is based on manufacturer guidelines).
This will include:
- routine servicing
- maintenance
- repairs
- tyres*
- batteries
- breakdown cover
- exhaust
- worn items
Work not covered** includes:
Glass/windscreens, accident damage, driver abuse, damage and replacement because of neglect. Lost or damaged locking wheel nuts, keys, compressors from the boot and charging leads are also not covered. The charges for these will be billed via a vehicle service invoice.
Van charges: tyres replaced due to fair wear and tear will be charged inside the maintenance budget. Damaged tyres on vans will be recharged to the customer as a percentage based on the tread remaining.
*We have a Fair Play policy on car tyres. This means that damaged tyres will be replaced inside the maintenance budget on cars. Replacements in the event of abuse, neglect, theft or vandalism will be recharged. **These charges will be billed through a vehicle services invoice.
| 0.0mm - 3.9mm | No Recharge | |||
|---|---|---|---|---|
| 4.0mm - 5.9mm | 25% Recharge | |||
| 6.0mm - 6.9mm | 50% Recharge | |||
| 7.0mm - 7.9mm | 75% Recharge | |||
| 8.0mm | 100% Recharge |
There is currently a £350 + VAT notification threshold. If the work is over this amount and a recharge is applicable, we will contact you.
You must ensure the vehicle is serviced at the manufacturer’s recommended service intervals, and any other occasions when faults arise. Service schedules vary between vehicles, and not all vehicles have service indicators, late servicing may invalidate the warranty. For advice on your vehicle, your local dealer will be able to assist. At all times, ensure that the tyre pressures, oil and coolant levels and anti-freeze levels or similar matters are maintained to the manufacturer’s specifications.
You must also ensure that a current MOT test certificate is obtained for the vehicle when this becomes necessary. If you are unsure as to the date of expiry, please contact your customer services team. Please do not allow the vehicle to be used without a current certificate.
To book a service or MOT choose one of the following options:
- Book your service/MOT online*
- Call the Arval Contact Centre on 0370 600 4499.
- They will locate your nearest Serving Garage at a date convenient to you
*A few things to make you aware of if you book online:
- Please do not use this web link for tyres, glass and accident repair. Instead, contact us on 0370 600 4499 for assistance.
- There is an agreed service level with our Dealerships of 10 working days for courtesy vehicles or delivery and collection for routine maintenance and service (subject to garage availability).
- The delivery calendar presented in this tool is populated by the supplying dealer - please use the dates provided as a guide only.