Solutions and services: Arval Total Care
An all-inclusive package for total peace of mind
Arval Total Care is designed to provide an insured leased vehicle as a package, covering the cost of repairs in the unfortunate event of an accident, fire or theft, as well as damage protection for all your glass requirements, with the costs embedded within the lease.
This provision gives Arval customers a unique and complete lease solution for all their Arval vehicles for the duration of the lease, supported by detailed reporting and expert advice to help your drivers outsmart preventable accidents and keep them safer on the road.
Benefits
What is included?
The finance cost of the vehicle
Damage to your leased vehicle
Third-party liability cover
Glass damage protection
Motor insurance database updates
Cover for business or personal use
Accident management
Breakdown cover
Guaranteed maintenance
48 hours total loss process
Accident Management engineer confirms vehicle is total loss.
Vehicle lease terminated within 24 hours of loss confirmation.
Customer billing suspended.
Account team will arrange replacement vehicle or short-term rental.
Incident repair process
Incident
Incident occurs and driver calls our friendly team for fast assistance
Recovery
Our team arrange for rapid roadside recovery if vehicle is immobile - reducing any inconvenience
Repair
If your vehicle is still roadworthy, we'll arrange a repair date to suit you and keep the vehicle on the road
Progress on repairs
Once your vehicle is in for repair, we’ll provide you with a courtesy vehicle to keep you mobile.
Risk management
With Arval Total Care as part of your risk management strategy, you can be confident you are adding an extra level of protection for the safety of your drivers and your fleet.
Reduce incident frequency
Reduce incident severity
Reduce fleet claims costs
Reduce insurance costs
Save lives
Frequently asked questions
We don’t provide personal injury cover for the driver. In the event of a non-fault incident, you will be able to make a claim through the Official Injury Claim Portal, www.officialinjuryclaim.org.uk/.
Alternatively our accident management service may be able to offer an alternative solution, subject to acceptance conditions.
Personal belongings aren’t included with Arval Total Care.
Additional drivers can drive a company vehicle under the ATC cover subject to meeting the criteria below and any additional restrictions that form part of your company car policy.
- Minimum 20 years of age (this can be flexible as required)
- Drivers to hold a valid full UK/EU licence
- Have not been advised to stop driving by DVLA/medical practitioner due to medical reasons.
- In the event of an incident where it is considered that you are at fault, or we are unable to recover costs from the responsible party. This includes for example theft/attempted theft, fire, weather events and damage found caused by an unidentifiable third party, you’ll need to pay the CIC.
- The CIC is a contribution to the losses incurred by us as a result of the incident.
- The CIC will not apply where we are able to recover 100% of the costs from the responsible party.
- Where we’re unable to recover costs from a responsible third party, a CIC will be charged. Please note that where the repair costs are less than the CIC, then we’ll only charge you the actual cost of the repair.
- You’re entitled to a courtesy car for the duration of the vehicle repair subject to availability and the repairer’s conditions. You’ll also need to make sure that the courtesy car is insured by the repairer. Please note that this will not be a like-for-like replacement of your existing lease vehicle.
- If you’re involved in an incident where the third party has been identified and proved at fault, you may be provided with a vehicle similar to your current lease through our non-fault hire provider, Auxillis, subject to acceptance.
- If your vehicle is stolen and not recovered, you will not be provided with a replacement vehicle.