Arval vehicle collection

Arval vehicle collection request

 

**Please note that collections are not available during the following dates: 24 to 29 December 2024 and 1 January 2025**

 

It's time to return your Arval vehicle. Before you request your collection using our form below, there is some important information to note.

We need a minimum of 5 working days’ notice to collect your vehicle. Vehicles can be collected at any time between 8am and 6pm on the collection date, so you’ll need to be available throughout the day. Please arrange for someone over the age of 18 to be available to sign and agree that the vehicle has been collected. 

If nobody is available when the collection agent arrives, you or your company will be charged an aborted collection fee of up to £250, and the vehicle will remain on rent and chargeable until the collection is rescheduled. So if you need to reschedule the collection appointment, please let us know as soon as possible but with at least 24 hours' notice, to avoid possible charges.

Please remember, any applications linked to the vehicle should also be removed and de-registered from the vehicle and removed from your mobile device. For more information on how best to prepare your vehicle for it's return, check out our Returning your Arval Vehicle Guide.

If your collection address is outside of mainland UK, please call 0345 266 5287 for assistance. If you are a company car/van driver, please contact your account team for collections outside of mainland UK.

Arval vehicle collection

1. Vehicle details

Please tell us about your vehicle.
Is this a personal plate?
Do you want to retain this plate?

fleetadmin.centre@arval.co.uk

Will the vehicle have a valid MOT for at least 48 hours after the date of collection?

Click here to book your MOT online. 

Can the vehicle be driven?

Click here to book your repair online. 

2. Contact details

Please let us know who is the main point of contact.
Title

We will email this person collection confirmation. If providing multiple email addresses, please separate using a semi-colon (;).

This should be the contact for the day of collection.

3. Collection details

When should we collect the vehicle?

Due to the vehicle's current condition, someone from our team will be in touch to discuss the collection details in more detail including when the vehicle should be collected.

4. Collection Address

Where should we collect the vehicle from?

If your collection address is outside of mainland UK, please call 0345 266 5287 for assistance. If you are a company car driver, please contact your account team.

For example, there is a gated entrance. We are unable to accept requests for specific timeframes. 100 character limit.

5. Vehicle condition

Please check the BVRLA guide to see what damage is chargeable. This is not a declaration on the vehicle condition, but it is helpful for Arval to know about before collection

Is there any significant damage to the interior or exterior of the vehicle?

100 character limit

Are all items that you received with the vehicle being returned?
Tick all missing items that apply.

6. Confirmation

I confirm that:

  • The fuel tank will have at least 50 miles range/The battery will be full
  • I will/have cleared and removed all of my personal details from the vehicle inc; PIN codes, Profiles, Bluetooth connections and Nav history
  • I will/have unlinked any apps associated with the vehicle before hand over

Arval privacy statement

If you need any more information please call us on 0345 266 5287. If you are a company car/van driver please contact your account team.