Customer Service Specialist – Regulated Customers
Swindon – Hybrid - Maternity Cover
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
With over 190,000 vehicles in our fleet, a lot goes on behind the scenes to help keep our customers moving. Our Regulated Customer Service team play a vital role in creating great experiences for our personal leasing customers.
As a Regulated Customer Service Specialist, you’ll find no two days are the same as you’ll be taking care of a wide variety of customer needs from invoice and contract queries to complex complaints. In this role you’ll use your excellent listening and communication skills to understand customer needs and show that you care. The variety of customer needs you’ll be dealing with in this role means that you won’t be following a script and you’ll have opportunities to use your initiative to identify the best solution to deliver good customer outcomes.
And there’s no need to worry if you’re not a car geek – we’ll provide full training on our products and services, what we’re looking for is a passion for delivering phenomenal customer experiences, good communication skills, and a desire to do the right thing.
What we’re looking for
Are you passionate about creating positive customer experiences? Do you enjoy using your problem-solving skills to get the right customer outcome? If so, this could be your next move.
It’s also likely you’ll be able to able to demonstrate the following:
- Warm & friendly telephone manner
- Good written and verbal communication skills
- Computer-literate, and able to learn new systems and processes
- A strong desire to do the right thing
The package
We offer a basic starting salary of £27,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
- Hybrid working, once you’ve completed your training
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).
Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.