Technical Support Specialist

Technical Support Specialist

Location: Swindon, Birmingham or Manchester – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role

We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.

Some of your key responsibilities will include:

• You will also be required to authorise work requests via the 1Link system.
• Challenge suppliers and suggest an alternative more cost-effective solution.
• Relationships with internal customers, drivers and garages is key to your
• The ability to update systems and databases.

What we’re looking for

Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages.You’ll also be able to demonstrate:

• Impressive communication (verbal & written) skills
• Qualified (ideally) motor vehicle technician
• Efficient and accurate working style
• Team player with customer focus

The package

We offer a basic starting salary of up to £29,000, plus a bonus of up to £1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days. 

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview and presentation task

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for?  Apply today and we’ll be in touch.